For businesses over $1M
CocoSpark Agency
Hand the operations to a team fluent in the codes of luxury, and keep the vision and the work that only you can do. Everything is built for you, never picked off a shelf.
We take on a small number of houses at a time, and only after a call.
Who you are working with
An entire team dedicated to you
Not one generalist stretched across everything. Eight people, each one holding the function they have built a career on.
Founder & CEO · Luxury Strategy
Maddy
Fifteen years ago, Maddy started in the low cost market and climbed her way up to ultra luxury, one tier at a time. Each move upmarket followed the same path, so she turned that pattern into a method.
She built CocoSpark on it in 2024. Since then the house has guided entrepreneurs across 25+ countries and 13 industries, helping many multiply their revenue up to 10x.
Social Media Management
Andrew
Andrew specializes in organic growth and audience development. Having worked with 50+ businesses across 10+ industries in the past two years, he understands how to build communities that go beyond engagement and support real business growth.
At CocoSpark, he helps entrepreneurs increase their visibility, strengthen their authority, and attract the right audience through strategic content.
Customer Care
Marina
Marina specializes in client experience and operational excellence. With 15+ years of experience across France, Luxembourg, Canada, and Italy, she has built a reputation for creating seamless processes and delivering exceptional client support.
At CocoSpark, she coordinates the client journey, manages deliverables, and ensures every experience reflects the brand’s premium standards.
AI Design
Kevin
Eight years ago, Kevin began his career in Hollywood VFX and worked his way up to team lead. Across Vancouver, Montreal, London, and Singapore, he contributed to productions including Star Wars and Disney’s Beauty and the Beast.
Among the first to use AI to validate creative concepts for high-stakes clients, he helped refine projects ranging from major productions to one of the largest weddings ever held in Paris. A Vancouver Film School honours graduate from one of the world’s top 3 VFX programs, he now combines visual storytelling and technology to bring ideas to life.
Client Experience
Monica
Monica believes that luxury is defined by how people feel at every interaction. Having built her career between Dubai, Mexico, and North America, she brings a global perspective on customer experience, leadership, and service excellence.
After training teams across 7+ industries, she developed a deep understanding of how culture, communication, and service shape brand perception. At CocoSpark, she helps entrepreneurs create client experiences that reflect the elevated positioning of their brand, ensuring luxury is not only seen, but consistently felt.
Stylist
Barbara
Barbara believes that luxury is expressed long before a word is spoken. As CocoSpark’s image specialist, she helps clients develop signature looks that align their personal presence with the elevated positioning of their brand.
With over 300 image transformations and 5,000 outfits curated, she brings a strategic approach to visual identity and perception. Her work ensures that every client’s personal brand reflects the level of sophistication, authority, and recognition they are building in the market.
Public Speaking & Sales Pitch
Josh
Josh believes that confidence is one of the most valuable assets a leader can develop. With nearly 10 years of experience in coaching, leadership development, and communication training, he has helped individuals and teams unlock their full potential.
As a TEDx speaker and sought-after trainer, he is known for transforming complex communication and mindset principles into practical tools for growth and performance. At CocoSpark, he helps entrepreneurs strengthen their confidence, leadership presence, and communication skills so they can show up with greater assurance, authority, and impact.
Public Relations
Jen
Jen has worked in media relations for more than 20 years, with a focus on spirits, hospitality and the brands that sit at the top of that market. Her work has covered Hardy Cognac, Compass Box Scotch Whiskymakers, The Dead Rabbit and Fever-Tree, among many others.
She started out writing for an art magazine, spent five years in book publishing, then built her career in agency press offices. At CocoSpark, she leads brand storytelling, media pitching and the strategy behind every press campaign.
Social Media Management
Sara
Sara holds a five year degree in communication and has spent more than 6 years in digital marketing and social media, first inside an agency and now as an independent social media manager.
She works with brands across fashion, beauty, lifestyle, events, hospitality, real estate and B2B services. From editorial strategy to content creation, copywriting and influence, she builds communications that are creative, human and above all effective.
Sales & Numbers
LeighAnn
LeighAnn specializes in affluent buyer psychology and luxury sales strategy. As the author of the bestseller The Luxury Frequency, and a recognized voice featured by Forbes and NBC, she has spent years studying what drives high-value purchasing decisions.
At CocoSpark, she helps entrepreneurs understand, attract, and convert premium clients by refining their positioning, messaging, offers, and sales process. Her expertise ensures that clients don’t just look luxury, they are strategically positioned to sell at a luxury level.
What we take off your hands
Five ways we carry the work
01
Strategy
Every collaboration starts here, and nothing else is booked until it is settled. We take you through the five pillars, one by one, until your message and your positioning say the same thing everywhere. No contradiction left anywhere in the brand.
- Prices and perceived value, rebuilt on what the client receives
- Sales, so the conversation holds the price you now charge
- Client experience, designed to be the reason people recommend you
- Communication and branding, aligned with the tier you are aiming for
- Mindset and organisation, so the standard holds once we stop
02
Social media
We run your presence end to end, in your voice, against the strategy we agreed. Every channel that matters for your market, not only the obvious ones. And if you want the content made as well, we come to you and create it on site, in your world, with your people and your product.
- Strategy, calendar, writing, publishing, and the numbers that follow
- Every platform your market is on, plus your newsletter and your blog
- Content creation on location, at your place
- Content that attracts your level of client, and filters out the rest
03
Virtual assistant
Everything that eats your week and brings in nothing. The list below is where most people start, not where it stops: if it takes your time and does not make you money, it can come to your assistant. They work inside our platform, so you always see what has been done and what is waiting, without having to ask.
- Research and sourcing: suppliers, venues, partners, the groundwork before a decision
- Travel: flights, hotels, transfers, the whole trip booked and confirmed
- Contracts, quotes and invoices, written, sent and chased
- Your network, kept in one place and actually followed up
- Inbox, calendar, and the admin behind every deal
- And whatever else is on your list, so your hours go to what brings the money in
04
Public relations
Being excellent is not enough if the rooms that matter have never heard of you. We put your name where the people who decide are already looking.
- Press features and magazine placements in your market
- Podcast invitations and speaking slots on real stages
- Partnerships with houses at your level, approached on purpose
- Your story, written once and told the same way everywhere
05
Design and automation
Two sides of the same thing: images produced without a shoot, and processes that run without anyone pushing them. Your assistant does the work for you. Automation makes sure part of that work no longer needs doing at all.
- AI design: campaign images, product scenes and videos, made in your codes, with no shoot to organise
- A monthly volume agreed with you, and every visual approved before it is used
- AI automation: we map what your business repeats by hand, and we build the process that does it instead
- Your tools connected to each other, so the same information stops being typed three times
Take one of them, or hand us the lot. What we carry is decided with you, never sold as a package.
Why a team, and not ten freelances?
One strategy, carried by everyone
Ten separate people means ten readings of who you are, and a message that thins out at every handover. Here the strategy is decided once, and everything after it is dispatched inside the same house.
You say it once
No repeating your context from one department to the next. What you tell one of us, all of us know.
One voice
Social, press, design and admin all speak the same way, because they work from the same strategy.
Everything in house
Nothing is subcontracted out and diluted. The people you meet are the people who do the work.
How we work together
Bespoke, every time
We do not sell packages. What you need is not what the house before you needed, so we build the collaboration around your business, and we tell you what it costs once we understand it.
As a guide
From $2,500 a month, and up to $20,000 depending on how much of the work we carry.
For how long
A fixed term we work out together, or a monthly subscription that runs on.
Decided on the call
We go through the options, the needs and the scope together, and we shape the partnership that makes sense for both of us.
How it starts
Three steps, no pitch deck
You apply
A form with real questions about your business, your numbers and what is in your way. It takes a few minutes, and it is what makes the call useful.
We talk
We go through your answers together, we say honestly what we would take on and what we would not, and we agree on the budget.
You get your proposal
Written for you, service by service, with the term and the price. Nothing standard, nothing you did not ask for.